After the Ontario-wide Rogers outage last week, I wrote the following post, then shared it both on facebook and Twitter. https://thedoubleparent.wordpress.com/2013/01/09/how-to-complain-about-rogers-or-your-telecommunications-company/
I suggested that if paying customers weren’t happy with their telecommunications company, Rogers or otherwise, they complain to the Commissioner for Complaints for Telecommunications Services. (CCTS)
Well, it looks like Rogers read my blog post. Not only did @RogersElise commented above from her (Rogers) Twitter account, but @RogersHelp direct messaged me on Twitter and offered a credit of $5.00 to my account. I accepted their offer. When I checked my account online, I had a credit balance of $5.65 – presumably the credit included tax.
While five bucks may not seem like a lot of money, what matters most here is that Rogers realised that their paying customers WILL publicly complain and that as paying customers we expect respect and good service. You won”t get good service if you let companies treat you like dirt. As far as I have been able to ascertain, the credit as an apology, is not being given to everyone who suffered the major service disruption. It should. If you want yours, complain.