Recently, the vast majority of Rogers customers in Ontario spent an evening without internet and any 3G or 4G data capability on their cell phones. I have no TV and so I literally felt disconnected from the world. Heck, I was wondering if the rapture had come and I’d been “left behind”. I tried calling Rogers 1888 number and like everyone else who called them, I was met with a voice message stating that their “circuits were down”. END. OF. STORY.
Rogers didn’t even have the decency to leave their PAYING CUSTOMERS a message explaining the situation. Well guess what, Rogers??? We are going to complain about you to the Commissioner for Complaints for Telecommunications Services. (CCTS)
For those of you who don’t already know, the CCTS is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The CCTS has a website where you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. Please complain. Don’t let Rogers continue to treat you, THE PAYING CUSTOMER, badly.
You can even complain online at the following link. Or join the We Hate Rogers crew on facebook.Click on the links to reach The Double Parent on facebook and Twitter.